Mark #2: Trustworthy
2.firm belief in the reliability or truth or strength etc. of a person or thing.
Are you trustworthy? Would others describe you as reliable? Can people count on your word? A real professional would say “Yes”, and say it with confidence. No one would really say “No” to this so what makes the difference for the professional?
The most significant aspect is that for the professional, it would go far beyond the verbal ascent. It would be real and be an internal part of who they are. You’ve met people like that. If they give their word, you know it’s as good as gold. Others give you their word and you can just tell that something is amiss. You have little confidence in what they say. They are saying “Yes, Yes!” but you are picking up “NO, NO!” signals.
As salespeople, we must develop this internal characteristic by remembering that even one mistake here in this area can cost us dearly. When we give our word it must stand, no matter what. Gone are the days of promises, promises and more promises. Promise less and deliver more if you have to in order to maintain the trustworthiness factor in the minds of your clients.
Professionals are trusted by their clients.
People Who Make A Difference: Alex Lee, Quest Consulting Sdn. Bhd.
Alex is one those people a guy like me needs around all the time. A large portion of my business is here in Malaysia and throughout Asia. Alex keeps everything running smoothly for me. If Alex says “It’s done!, ” can rest assured.
Customers, (I’m Alex’s customer) want someone they can depend on. If your customers are happy, they will tell others about you, (some will even mention you in a newspaper column.)
Gerry Robert is the international bestselling author of The Millionaire Mindset and five other best-selling books. Gerry has an inspirational story, going from from poverty to earning millions in a single year. Today Gerry is mentor to some of the highest income earners in the world. He has spoken and addressed over 3 million people in his various live events and has worked with many fortune 500 corporations like IBM, ReMax, Royal Bank, CIBC, Air Canada, Investors Group, Prudential, Malaysian Airlines, General Motors and many more.